App Portal 2017
With App Broker for ServiceNow, employees can request catalog items using the same interface they are accustomed to using to request hardware or other IT services.
App Broker supports the Fuji, Geneva, and Helsinki releases of ServiceNow. App Broker can be integrated with both the ServiceNow standard service catalog interface and also with its new “service portal” interface introduced in the Helsinki release.
Important • In order to integrate App Broker with the Helsinki release of ServiceNow, you need to open your ServiceNow instance, enter Web Services in the Search box to open the Web Services page, and set the glide.wsdl.schema.UnqualifiedElementFormDefault attribute setting to False. To set this attribute to False, make sure that the Yes | No checkbox under the description of this property is not selected. Alternatively, you could right-click on the property description on this page and select Edit Property from the shortcut menu to open the System Property - glide.wsdl.schema.UnqualifiedElementFormDefault page, and then enter false in the Value field and click Update.
ServiceNow Service Catalog Interface
The following is an example of an App Portal catalog item displayed in the ServiceNow service catalog interface.
App Portal Catalog Items Displayed in ServiceNow Service Catalog Interface
ServiceNow Service Portal Interface
The following is an example of the new ServiceNow service portal interface.
ServiceNow Service Portal Interface
App Portal / App Broker 2017 Administration Guide18 July 2017 |
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