Updating an Existing Computer
App Portal 2017
To use the Employee App Provision Request wizard to update the operating system and/or applications on an existing computer, perform the following steps.
To update an existing computer:
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Click on Employee App Provision Request in the ServiceNow menu. The User Information and Request Type panel of the wizard opens. |
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Enter the Domain and User name that the computer you will be updating is assigned to. |
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Under Request Type, select Existing computer. |
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Click Next. The Upgrade Operating System panel opens. |
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Select one of the following options: |
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If you want to upgrade the OS of the existing computer, select Upgrade OS. |
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If you only want to migrate applications or add additional applications to the existing computer but do not do not want to upgrade its OS, select Do not upgrade OS. |
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Click Next. The Select the Target Computer panel opens. |
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Do one of the following: |
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To select one of the computers associated with the specified user to update, select the Select a computer associated to use: USERNAME, and select a computer name from the Select computer list. |
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To search for an existing computer to update, select the Search for a computer option and search for a computer in the Select computer box. |
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After you select a computer to update, click Next. The Select OSD Task Sequence or Select Non-OSD Task Sequence panel opens, listing the name of the selected computer and its current operating system. |
Note • If selected Do not upgrade OS on a previous panel, the Select Non-OSD Task Sequence panel will be displayed.
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From the Task sequence list, select the task sequence corresponding to the action you want to take, and then click Next. The Role Applications panel opens, listing the applications that are associated with the selected employee’s roles, which will be installed on the target computer. |
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Click Next. The Application Migration panel opens. |
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If you want to migrate applications from an existing computer to the target computer, select the Migrate applications from existing computer option. If you select this option, the Select computer field is displayed, where you are prompted to search for the existing computer. |
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Search for an existing computer (if desired), and then click Next. The Choose Existing Applications to Migrate panel opens, listing the applications installed on the specified existing computer. |
Note • If a catalog item has been designated as a Core application, then it will not be displayed on this panel, even if it is installed on the selected computer.
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Select the applications that you want to migrate and then click Next. The Choose Additional Applications to Install During OS Deployment panel opens. Applications that have already been selected in previous panels are already selected and cannot be unselected. |
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Select the additional applications that you want to migrate and then click Add Applications. The applications are added to the Additional Applications Selected for Deployment table at the bottom of the panel. |
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Click Next. The Summary panel opens. |
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Click Submit Request. The request is submitted and the Request Complete panel opens. |
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Click View Status to open the Request Status page, which lists the status for all submitted requests. For more information, see Viewing Request Status. |
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