Editing an Existing Operation
App Portal 2018 R1
To edit an existing operation, perform the following steps:
To edit an existing operation:
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On the Admin tab, select Site Management > ITSM Integration. The ITSM Integration view opens, listing the available services of the connected systems. |
If you are connected to Service Now, the following services could be listed:
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ServiceNow - Catalog Import Set Management Service |
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ServiceNow - Create Incident Management Service |
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ServiceNow - Create Request Management Service |
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ServiceNow - Update Task Sequence Request Management Service |
If you are connected to Remedy, five services are listed:
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Remedy - Create Incident Management Service |
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Remedy - Create Request Management Service |
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Remedy - Incident Status Management Service Wrapper |
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Remedy - Query Incident Management Service |
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Remedy - Service Request Status Management Service Wrapper |
If you have added a connection to another ITSM system, it will be listed here.
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Click on one of the services. A list of the operations included in the selected service opens: |
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Click on an operation. The Configure Operation view for that operation opens. |
Note • When configuring the Request_Submit_Service operation for a BMC Remedy service request, you need to enter a value in the TitleInstanceID field that identifies a BMC Service Request Definition template. For information on obtaining this value, see Obtaining a SRD (Service Request Definition) Template for a BMC Remedy Service Request.
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Click Save to save your edits. |
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App Portal / App Broker
2018 R1