App Portal 2018 R1
If you want to edit the properties of an existing ITSM web service, perform the following steps.
To edit an existing ITSM web service:
| 1. | Open the Site Management > ITSM Integration view. |
| 2. | Click on the Configuration link of the web service you want to edit. The Configure Service view opens. |
| 3. | Edit the following properties: |
|
Property |
Description |
|
Provide System name |
Edit the name that identifies this ITSM system. |
|
Provide descriptive name |
Edit the brief description of this ITSM system. This description is listed in the System Description column of the ITSM Integration view. |
|
Choose provider |
Select the provider of this ITSM service: ServiceNow, Remedy, or Others. |
|
Provide WSDL URL |
Edit the URL to your instance of the ITSM system. Important • Do not use any special characters in the URL field. The only special character that is permitted is _ (underscore). Dashes (-) and other special characters are not permitted. |
|
Choose authentication type |
Select either Provided Credentials or Integrated to indicate the authentication type. If you chose Provided Credentials, you also need to enter a User name and Password. |
|
Email Address for Alerts |
Enter email addresses, one entry per line, to be notified when alerts are generated in relation to this service. |
| 4. | Click Test to test the settings. |
| 5. | Click Save to save your edits. |
App Portal / App Broker 2018 R1 Administration GuideOctober 2018 |
Copyright Information | Flexera |