Appliance Reassociation Troubleshooting
If any of the prerequisites for the Appliance Reassociation feature are not met, one of the following error messages will be displayed. These error messages, their meaning, and the steps to resolve are described here:
|
Message |
Meaning |
Resolution |
|
This appliance is not associated with an assessment |
The assessment code for the existing RN150 VA is not a valid assessment code. |
Contact the Flexera Support team using the Flexera Community. |
|
The assessment code for the new assessment is not valid |
The code entered for the new assessment was not entered correctly or otherwise does not correspond to an assessment. |
Double check that the code was entered correctly. We recommend accessing the RN150 VA application through a web browser, and using copy/paste to enter the code. |
|
User does not have the required entitlement |
The user initiating the reassociation is not invited to both the original and new assessments. |
Ensure that the user is invited to both assessments. |
|
Existing assessment is not in an acceptable state for reassignment OR A discovery scan has not been run |
The original assessment has not run an initial scan of the environment, and has not collected Asset data for reassociation. |
The preferred resolution is to download and deploy a fresh RN150 VA instance to run the new assessment, however you may also run an initial scan of the environment and perform the reassociation after this has completed. |
|
New assessment is not in an acceptable state for reassignment |
The new assessment has been configured or has run collection activities previously. The appliance can only be migrated to a new assessment that has not previously collected data. Inviting users to the new assessment does not affect this condition. |
Create a new assessment instance for the purposes of the reassociation. |
|
The assessment is not tied to a valid subscription |
The subscription under which the new assessment was created has expired or otherwise become deactivated. |
Contact your subscription manager. |
|
An appliance is already associated to the specified assessment |
The new assessment has already associated with an RN150 VA instance, meaning the assessment code has been entered into an appliance. |
Create a new assessment instance for the purposes of the reassociation, without populating an RN150 VA with the assessment code. |
|
(Any other error) |
|
Contact the Flexera Support team using the Flexera Community. |