Troubleshooting Tips
Following are the troubleshooting tips for Intune:
|
•
|
Intune log file location is C:\ProgramData\Microsoft\IntuneManagementExtension\Logs. For detailed debugging check IntuneManagementExtension.log. Search for package name / Application ID. |
|
•
|
Use %WinDir%\CCM\CMTrace.exe tool to read Intune logs. |
|
•
|
Installation status of SPS package logged at C:\windows\SecuniaPackage.log |
|
•
|
If install fails most time the reason is, the file in use by other application. In such cases, restart the machine. Some other common reasons are listed here. |
|
•
|
Check whether the service Microsoft Intune Management Extension is running in endpoint. |
|
•
|
Intune Management extension polls for packages for every hour. We can do force polling by restarting the Microsoft Intune Management Extension service. |
|
•
|
Once the package gets installed, it takes at least five minutes to reflect in Apps section of Intune interface. Sort by Date created to list recently published packages. |