Using ServiceNow as a Data Source
Data Platform
Configure ServiceNow as a data source:
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1.
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Click Create Process, located in the upper-right section of the Administration Console. |
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2.
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Click the IT Discovery Tool radio button. |
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4.
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Select ServiceNow. The discovery tools are listed in alphabetical order and may require scrolling the window to see the entire list. |
IT Discovery Tool—ServiceNow
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5.
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Click Next. The Select Data Source screen opens. |
IT Discovery Tool Data Source—ServiceNow
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6.
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Place a check in the API checkbox. |
Note:If you want to manually trigger a normalization from ServiceNow, you can disable the API calls from the Normalize server by un-checking the API checkbox.
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7.
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Provide the ServiceNow Instance URL. |
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8.
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Provide the Username and Password for your ServiceNow Instance. |
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9.
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Provide the ServiceNow work folder location in UNC format (for example, \\server-name\shared-resource-pathname) |
Note:This folder is configured in the ServiceNow update set settings. ServiceNow will extract the data from the CMDB and copy the data locally on that folder (mid-server).
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10.
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Provide the Username and Password for access to the ServiceNow work folder. |
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11.
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Click Test Connection to verify the connection. |
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12.
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Complete one of the following options: |
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To configure the Process Settings later: Click Finish to add the process to the Data Platform Normalize Console. |