Data Platform User Console Configuration Wizard Hangs on Last Step
If your IT policy requires that IIS Default Website be disabled, the Data Platform User Console Configuration Wizard will hang on the last step, “tart Data Platform User Console Service This occurs because the Configuration Wizard is hard-coded to create an ISAPI filter on the Default Website.
You can resolve this problem by performing the following steps.
To resolve this issue:
| 1. | If the Data Platform User Console Configuration Wizard hangs on the last step of the Configuration Process, and you confirm that the environment has Default Website disabled, cancel the Configuration Wizard by clicking the Cancel button. |
| 2. | Open the Services panel to locate and stop the Data Platform User Console service. |
| 3. | Open the Internet Information Services (IIS) Manager. |
| 4. | Click the server name and navigate to ISAPI Filters in the IIS panel. |
| 5. | Click ISAPI Filters to add an ISAPI Filter for the active website using the following specifications: |
|
Property |
Value |
|
Name |
Data Platform User Console |
|
Path |
C:\Program Files\Data Platform\Data Platform User Console\Tools\TomcatConnector\lib\isapi_redirect.dll |
| 6. | Right-click on the active website and select Add Application to open the Add Application dialog. |
| 7. | Enter the following specifications: |
|
Property |
Value |
|
Name |
Data PlatformAnalyze |
|
Path |
C:\Program Files\Data Platform\Data Platform User Console\Tools\TomcatConnector\lib |
| 8. | In the IIS panel, click Handler Mappings for the active website. |
| 9. | Open the Add Script Map dialog and enter the following specifications: |
|
Property |
Value |
|
Request path |
*.jsp |
|
Executable |
C:\Program Files\Data Platform\Data Platform User Console\Tools\TomcatConnector\lib\isapi_redirect.dll Name: AnalyzeHandler |
| 10. | Click OK. |
| 11. | Click Edit Feature Permissions to open the Edit Feature Permissions dialog. |
| 12. | Place a check in the Execute checkbox and click OK. |
| 13. | Verify the following settings: |
| • | Server level ISAPI and CGI Restrictions has Data Platform User Console Allowed. |
| • | Expanded HKLM\SW\Apache Software contains the added items. |
| 14. | Restart the Data Platform User Console service. |
| 15. | Open the Data Platform User Console and log in. |
Note:If you re-run the Configuration Wizard, it will hang at the last step again. However, the manual configuration described above may still be in place. Follow the steps above to confirm that the configuration has been retained.