Applying an Aggregate Function

You can assign an aggregate function to columns that contain numeric and non-numeric values in your report. Aggregate functions return a single value, (for example, Average, Maximum, Minimum) calculated from the values in a column. For example, the sum of a column results from adding all the values in the column.

1. Click the down arrow next to a report column that contains numeric values.
2. Select Aggregation from the menu, then select your aggregation type.

Aggregation Types and Descriptions

Function Name

Description

None

No aggregate function assigned

Average

Calculates the average value in a given column

Count

Counts the items in a column

Note • Count does not require a numeric value

Count Distinct

Counts the distinct occurrences of a certain value in a column

Note • Count Distinct does not require a numeric value

Max

Identifies the highest or largest value in a column

Min

Identifies the lowest or smallest value in a column

Sum

Calculates a running total sum of the specified column

The values in the column update.

3. Save the report.

For information regarding how to correctly get grand total numbers for ENT counts, please see the Knowledge Base article here:

https://bdna.service-now.com/support/kb_view.do?sysparm_article=KB0011604.