Check the SelfService Service

To check that the SelfService application pool service is running, perform the following steps:

To check the SelfService application pool service:

1.

Open Internet Information Services (IIS) 7.0 Manager.

2.

Select Application Pools in the tree. The Application Pools view opens.

3.

In the Application Pools list, make sure that the SelfService service is started and running under the domain account that was specified during the App Portal installation.

4.

If the service is not started, start it by clicking Start in the Actions menu.

5.

On the Actions menu, click Advanced Settings... to open the Advanced Settings dialog box for this service, and make sure that the Start Automatically property is set to True.