IT Asset Accounts

On the IT Asset Accounts page, the All Accounts tab displays a list of all IT Asset Management accounts. An account normally represents a person or group authorized to operate IT Asset Management within your enterprise (that is, these are operator accounts). Operators can only use the features of IT Asset Management when their account is enabled, and assigned to at least one role. Each role controls access to areas of functionality in IT Asset Management. You can assign one or more roles to an account.

Accounts Are Not Users

An “operator” should not be confused with a “user” (in the language of IT Asset Management). IT Asset Management maintains separate records for operator accounts and users:

A user is a computer user, a person engaged in your main line of business who uses one (or more) of your computing assets in the course of business. Users appear in the All IT Asset Users page.
An operator is a person with privileges to use some or all of IT Asset Management. Every operator must have an account (although some accounts may not be for people, as discussed below).

Clearly there are many users who never access IT Asset Management, so that those people are in the first group only. If your software asset management (SAM) is contracted out to a service company, then all the operators (the second group) may be employees of the service company; and in this case, there is no overlap between your users and their operators. However, if you manage your software assets in house, then the people in your SAM team may be both users and operators, so that the two groups can overlap.

Types of Account

IT Asset Management supports two types of account:

Account—The account that you can use for interactive access to IT Asset Management pages in Flexera One. This is also called an operator account, as discussed above.
Service Account—The non-interactive account that can run IT Asset Management by supporting all its automated processes. A service account may also be given permissions to access the web APIs for IT Asset Management, by linking it to the appropriate role. (The JSON and REST APIs are normally used only for integration with other Flexera components.)

Managing Employee Changes

An employee may leave your company, or be reassigned out of your SAM group.

If you need to have the employee removed from the list of authenticated operators to prevent future logins to the cloud instance of IT Asset Management, please alert your Customer Success Manager or Support.

However, this does not clean up the operator account record in IT Asset Management. In fact, accounts cannot be deleted: instead, you disable the account, as mentioned below. Records of disabled accounts are maintained for historical tracking.

Accounts Page Actions

This page displays all accounts (with or without assigned roles). This page enables you to perform the following activities:

Accounts Page Actions



Search for an existing account

You can search for an existing account. For more information on using the filters and other UI controls, see the topics under Using Lists in IT Asset Management

Enable an account

Only enabled accounts are allowed to log in to IT Asset Management. To enable an account, select it and click Enable.

Disable an account

You can disable an account if you want to prevent it using IT Asset Management, or if an operator has left your enterprise. To disable an account, select it and click Disable.

Open an account

You can click the Name link to view the account details. For more information about account details, see Account Properties.

Create an account

You can create an operator account, as described in Creating an Account.

Accounts Page Properties

The IT Asset Accounts page lists the following properties of accounts. Some of these properties are visible by default whereas others are available through Choose Columns.

Accounts Page Properties




The email ID of the account.

Editable in the account properties.

Job title

The job title of the person using this account.

Editable in the account properties.

Last login

The date and time of the last login by this operator.

Not editable.


The login name or ID of the account.

Editable in the account properties.

Login duration

The duration of a login session in days, hours, minutes, and seconds.

Not editable.


The name of the account. The account can be a personal or group account. For example, QA_Group.

Editable in the account properties.


The role assigned to this account. A role determines the features accessible to an account. The Web Service role is by default selected for a service account.

Editable in the account properties.


The current status of the account. To use the features of IT Asset Management, an account must be Enabled and assigned with at least one role.

Editable in the account properties.


The type of the account. It can be either a Web service account or an Operator account. The Web service accounts are used to access IT Asset Management through the Flexera web service, and the Operator accounts are used to access IT Asset Management through its user interface.

Editable in the account properties.