License Denials

You can use FlexNet Manager for Engineering Applications to analyze license denials. A denial indicates that the software was not able to check out a license at the time that the license was requested.

The Usage Summary report gives you an idea of the number of denials relative to the total number of license requests. If you want to determine specific details about each license denial, generate a Raw report specifying the Reason for Denial/Checkin field in Step 5 of the Create Report Configuration wizard for Raw reports.

The following table provides possible explanations for license denials in Raw report output.

Denials in Raw report output

Denial

Explanation

All licenses are reserved for others.

The available licenses are being withheld because some of the licenses are reserved for other users in the options file.

Checkout exceeds MAX specified in options file.

The available licenses are being withheld because there is a MAX available for this feature set in the options file.

Checkout request rejected by vendor-defined checkout filter.

The application has a built-in test for the license that failed and rejected the license checkout.

Clock difference too large between client and server.

The license checkout request was denied because the time difference between the client and server was more than 24 hours.

Duplicate selection mismatch for this feature.

A different version of the application is in use and has specified Duplicate Grouping criteria that is different than the one specified in the checkout request.

Feature has expired.

The license for this feature has expired; a new license is required.

Feature removed during lmreread or wrong SERVER line hostid.

Checkout failure due to two possible causes:

• The feature is removed during lmreread, but the FlexEnabled application is reading an old copy of the license file that still has the removed feature.
• The hostid on the SERVER line is for a different host, so all features in this license file were removed.

Feature start date is in the future.

The feature is not enabled yet. The current date is before the feature start date.

FlexNet Publisher version of vendor daemon is too old.

The vendor daemon is built with an older version of FlexNet Publisher than the client application. The vendor daemon must use at least the same version of FlexNet Publisher as the client application.

Contact the software vendor for a new vendor daemon.

License BORROW support not enabled.

A user requested license borrowing, but the license or the application does not support license borrowing.

License file does not support this version.

The version of the application is not supported by the license. You need to obtain a new license from the software vendor.

Licensed number of users already reached.

All available licenses have been checked out.

License server does not support this version of this feature.

The version of the feature is not supported. You need to obtain a new license from the software vendor.

License server system does not support this feature.

The feature has expired on the server, has not yet started, or the version is greater than the highest supported version.

No licenses available to borrow.

There is no license available for the borrower to check out. This applies to applications created using FlexNet Publisher 8 or later.

No such feature exists.

The feature could not be found in the license file.

Platform not enabled.

The software is running on a platform for which it is not authorized by Flexera Software. Contact your vendor for further information.

Request for more licenses than this feature supports.

A checkout request was made for more licenses than are available.

Requested borrow interval extends beyond license expiration date.

The user has specified a borrow period longer than the license allows.

This platform not authorized by license.

The license includes a PLATFORM=keyword and this platform is not listed.

User/host on EXCLUDE list for feature.

The user is restricted from accessing a license because it is listed in the EXCLUDE list in the options file.

User/host not on INCLUDE list for feature.

The user is restricted from accessing a license because it is not listed in the INCLUDE list in the options file.

USER_BASED license has not specified users -- see server log.

The user-based licenses must have users specified in the options file.

Users are queued for this feature.

All available licenses have been checked out and there are other users in the queue for this feature.

If a client application was built using FlexNet Publisher 9.0 or later, raw report output displays ultimate denial events separately from other denial events. Only true (ultimate) denial events by vendor daemon will be in the Usage Summary report. All that are not ultimate denial events are ignored.