Creating or Editing Alert Subscriptions

The following instructions describe how to subscribe to most FlexNet Manager for Engineering Applications alerts. Product-based alerts or Feature-based alerts—which enable you to select specific products or features—require additional configuration.

To subscribe to an alert:

From the Alerts tab, under Alerts, click Subscription to display the Alert Subscription page.

Click Subscribe/Edit for the alert to which you want to subscribe. This displays the Create/Edit Alert Subscription page.

Select the Inbox Notification check box to display alerts in your Alerts Inbox. Inbox Notification is required if Email Notification or Script Execution is enabled.

In the Email Notification section, set up one or more email notifications for the alert.

You may want to set up multiple email notifications with different trigger times to escalate alerts to different email recipients if an alert condition is not corrected within a particular amount of time.

Email Notification Setting	Description
State	Select the check box to enable email notification for the alert.
Trigger time	Specify a positive integer or zero in the first field and select an interval from the list. Specifying zero in the field causes the alert to be triggered immediately after the alert trigger occurs. The alert date is the time the alert condition began, and the trigger time is the time offset from the alert date when the alert email is triggered, but not necessarily sent. Email with a trigger delay is sent when the alert condition is next checked after the trigger time has passed, if the triggering alert has not been dismissed. If an email notification is set with a trigger time delay (for example, 1 hour) less than the detection interval (for example, 1 day), an email could be triggered by an alert condition on Monday, but not be sent until the alert is checked again on Tuesday (if the alert was not dismissed). Therefore, for clarity, set the trigger time delay to be a multiple of the Detection and Notification Interval. Tip:Set one alert handler/notification to trigger immediately upon detection of the event and set trigger-time delays only on additional email notifications.
Send email to	Email address to which you want to send this alert notification. Specify multiple email addresses in a comma-delimited list.

To set up additional email notifications, select the Show additional email notifications check box and complete the email notification settings described in the previous table.

In the Script Execution section—displayed for License Server Down, Vendor Daemon Down, Concurrent License Expiring, and Concurrent Threshold alerts—specify whether you want to execute a script when this alert is triggered.

Click Save.

To unsubscribe to an alert:

From the Alerts tab, under Alerts, select Subscription to display the Alert Subscription page.

Select Unsubscribe for the alert to which you want to unsubscribe. When prompted with the following message: Unsubscribing will remove all the subscribed data for the Alert Type, select OK.

To unsubscribe alerts that have been subscribed to by other users (Only users with the Super Administrator role can complete this action):

Navigate to the Users page, and click View Subscription in the Alert Subscription column for any non-admin user. This opens the Alert Subscription page. From here, Super Administrator users can centrally monitor and manage all alert subscriptions.

Click Unsubscribe for the alert to which you want to unsubscribe the user from. Click OK, when prompted with the following message: Unsubscribing will remove all the subscribed data for the Alert Type.

Note:For non-admin users who have permission to access the Users page, the Alert Subscription column will remain blank. Non-admin users do not have permission to view subscription links for other users. Only Super Admin users have permission to monitor and manage subscriptions for all users.

Note:Users with the Super Administrator role cannot subscribe to alerts on behalf of other admin and non-admin users. When clicking the Subscribe/Edit button for another user, the following message will display: You can only subscribe to your own alerts. Please use Alerts > Subscription to do so.