License Summary page compliance status logic update

IT Asset Management version 2024 R2.3

Prior to this update, under certain circumstances, the compliance status for the same license was displayed differently on the All Licenses page when compared to the License Summary page, even though it referred to the same license. For example, on the All Licenses page, "License A" was marked as Compliant, while the same license ("License A"), was shown as Unknown on the License Summary page. This discrepancy occurred because the License Summary page used data from the License Snapshot table, while the All Licenses page pulled data from the Software Licenses table.

In the License Snapshot table, specific rules dictate that if a license is associated with a certain type of alert, its compliance status is set to Unknown on the License Summary page. However, the Software Licenses table does not follow the same logic, and the compliance status remains Compliant unless explicitly changed.

With this update, the compliance status logic in the License Snapshot table has been aligned with the logic used in the Software Licenses table. Now, if a license is marked as Compliant on the All Licenses page, it will also be shown as Compliant on the License Summary page, regardless of any associated alerts. Alerts will no longer override the compliance status.

Additionally, the License Summary page now displays the number of alerts associated with each license. In card view, a new Alerts field has been added beneath Consumed to show the alert count. In list view, a red box displaying the number of alerts will appear next to the license name in the table.

IT Asset Management (Cloud)

Current