Adopted: Troubleshooting Inventory
Inventory gathering and upload is a sophisticated chain from target inventory device through inventory beacon to central application server. For general trouble-shooting over the whole process, see the online help for IT Asset Management under Inventory Beacons > Inventory Beacon Reference > Troubleshooting: Inventory Not Uploading. This topic focuses entirely on inventory collection on the target inventory device.
- On Windows platforms, $(TempDirectory)\ManageSoft\tracker.log
- On UNIX-like platforms, /var/opt/managesoft/log/tracker.log (when the ndtrack executable runs as root).
For advanced trouble-shooting, you may require more advanced tracing and logging. You may also be asked to submit a trace file to assist the Support team at Flexera to solve difficult problems in your environment.
To configure advanced tracing for the installed FlexNet Inventory Agent:
Category | Option | Notes |
---|---|---|
Networking | +Communication/Network |
Traces all low-level upload and download actions (whether HTTP or HTTPS). It includes HTTPS certificate checking and related areas. Covers actions by the ndtrack and ndupload components. |
All inventory |
+Inventory |
Traces all inventory operations, which on large inventory tasks, could result in a sizable trace file. |
All tracker |
+Inventory/Tracker |
This traces almost all operations of the ndtrack executable. |
Preferences |
+Inventory/Tracker/Environment |
Shows active preferences, whether set in the registry (on Windows platforms) or in the config.ini file (on UNIX-like platforms), or inbuilt default values. |
Hardware inventory |
+Inventory/Tracker/Hardware |
Traces all hardware inventory classes visible in the
|
Software inventory |
+Inventory/Tracker/Package |
Traces the inventory operations that populate the
|
Software inventory |
+Inventory/Tracker/Software |
Tracing mainly for file inventory gathering (such as the
|
Oracle inventory |
+Inventory/Tracker/Oracle |
When the inventory device hosts Oracle Database, this is the tracing for local Oracle inventory. |
Operations |
+Inventory/Tracker/Generate |
Traces the preparation of the .ndi inventory file(s), keeping in mind that on an Oracle Database server, there may be multiple files generated. |
Operations |
+Inventory/Tracker/Compress |
Traces the compression of the .ndi file into a .gz archive. |
Operations |
+Inventory/Tracker/Upload |
Traces the upload of the .ndi.gz archive to an
inventory beacon by the tracker.
Tip: If the
immediate upload by the tracker fails for some temporary reason, the
upload is attempted again later by the ndupload
component. While this component does not provide this same level of
operations tracing as the tracker does, you can enable
+Communication/Network for low-level tracing of
each step in the upload interaction. |
IT Asset Management (Cloud)
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