Architecture

IT Asset Management (Cloud)

This big-picture overview provides context for understanding both configuration and operation of the integration between ServiceNow and IT Asset Management.

The following two processes (illustrated in the diagram) operate completely independently:

• The export of computer, application, and contract data from IT Asset Management into ServiceNow (purple arrow). For details, see Process for Exports from IT Asset Management to ServiceNow.
• The export of computer and contract data from ServiceNow for import into IT Asset Management (gold arrows). For details, see Process for Exports from ServiceNow to IT Asset Management.