Operational Details

IT Asset Management (Cloud)

The exchange of data between ServiceNow and IT Asset Management happens in a pair of independent processes driven by schedules (either Windows scheduled tasks or schedules built in to the products).

As these schedules by default run on a weekly cycle, you may expect the data to be synchronized after the weekly runs and up until either system is subsequently updated. If you require an intermediate synching after an important update to one system or the other, you can also trigger either process manually.

The process flows are described in detail in the following topics. Notes about configuration and customization are included.