Integration Properties

IT Asset Management (Cloud)

The Integration Properties page lets you specify export integration properties. In integration application 5.x, page is accessible from Flexera Integration > Integration Properties, or in integration application 4.x, it is available from IT Asset Management > Integration Properties. The integration properties let you choose whether to accept IT Asset Management as the source of truth for various data types. Choosing No for any option sets ServiceNow as the source of truth for that property and choosing Yes for any option sets IT Asset Management as the source of truth for that property.

The descriptions in the following sections show you which properties are for use with exports from ServiceNow and which properties are for use with exports from IT Asset Management.

Properties used when exporting from ServiceNow for input to IT Asset Management

The following table provides descriptions of properties to use when exporting from ServiceNow for input to IT Asset Management.

Setting/Property Description
Exclude virtual machine assets Choose whether to exclude virtual machine assets from the export from ServiceNow.
MID server name Enter the full name of the MID server.
Export file path

Optionally, enter a file path for where to store the exported XML data file from ServiceNow (instead of storing it in the default MID server location). Because the FlexNet Beacon reads this file using the business adapter, FlexNet Beacon needs access to this file location.

Configure the log verbosity (View the Application logs at System Logs - System Log - Application logs) Choose the desired level of log verbosity:
  • Error
  • Warning
  • Information
  • Debugging
  • Tracing

Properties used when exporting from IT Asset Management for input to ServiceNow

The following table provides descriptions of properties to use when exporting from IT Asset Management for input to ServiceNow.

Setting/Property Description
IT Asset Management is source of truth for: Choose Yes to accept IT Asset Management as the source of truth for any of the following:
  • Adding inventories
  • Updating inventories
  • Updating inventory class name (sys_class_name)
  • Adding installations
  • Updating installations
  • Adding contracts
  • Updating contracts
Choose No to any of the above settings to specify ServiceNow as the source of truth for that setting.
Use CMDB and/or SAM tables for installations Choose what tables in ServiceNow that you want imported data to go in:
  • Decide automatically—Import to SAM tables. If no SAM tables exist, data is instead imported to CMDB tables.
  • Use CMDB tables—Import to CMDB tables.
  • Use SAM tables—Import to SAM tables. If there are no SAM tables, the import will fail.
  • Use CMDB and SAM tables—Import to CMBD tables and SAM tables. If SAM tables do not exist, the import will fail.
Configure the log verbosity (View the Application logs at System Logs - System Log - Application logs) Choose the desired level of log verbosity:
  • Error
  • Warning
  • Information
  • Debugging
  • Tracing

IT Asset Management (Cloud)

Current