Integration Properties

IT Asset Management (Cloud)

The Integration Properties page lets you specify export integration properties. This page is accessible from Flexera Integration > Integration Properties. The integration properties let you choose whether to accept IT Asset Management as the source of truth for various data types. Choosing No for any option sets ServiceNow as the source of truth for that property and choosing Yes for any option sets IT Asset Management as the source of truth for that property.

The descriptions in the following sections show you which properties are for use with exports from ServiceNow and which properties are for use with exports from IT Asset Management.

Properties used when exporting from ServiceNow for input to IT Asset Management

The following table provides descriptions of properties to use when exporting from ServiceNow for input to IT Asset Management.

Exclude virtual machine assets

Choose whether to exclude virtual machine assets from the export from ServiceNow.

MID server name

Enter the full name of the MID server. If you have multiple MID servers, enter their names here in a comma-separated list (no spaces).

Export file path

Optionally, enter a file path for where to store the exported XML data file from ServiceNow (instead of storing it in the default MID server location). When using multiple MID servers, enter the paths for the MID servers as a comma-separated list (no spaces) in the same order they appear in the MID server name field. Because the FlexNet Beacon reads this file using the business adapter, FlexNet Beacon needs access to this file location.

Configure the log verbosity (View the Application logs at System Logs - System Log - Application logs)

Choose the desired level of log verbosity:

• Error
• Warning
• Information
• Debugging
• Tracing

Use IRE in Flexera Data Integration

Choose whether to use the Identification and Reconciliation Engine (IRE) in Flexera Data Integration:

• Yes: IT Asset Management will use IRE in Flexera Data Integration.
• No: IT Asset Management will not use IRE in Flexera Data Integration.

Properties used when exporting from IT Asset Management for input to ServiceNow

The following table provides descriptions of properties to use when exporting from IT Asset Management for input to ServiceNow.

IT Asset Management is source of truth for:

For any properties in the following list, choose Yes to accept IT Asset Management as the source of truth, or choose No to specify ServiceNow as the source of truth:

• Adding inventories
• Updating inventories
• Updating inventory class name (sys_class_name)
• Adding installations
• Updating installations
• Adding contracts
• Updating contracts

The following two properties are set to No by default. If you would like to have all the MAC and IP address information associated to a computer to be included in the import, choose Yes for both properties. This will possibly create multiple records for each computer.

• Allow Flexera to insert records into the network adapter table
• Allow IP address records (Requires network adapter creation)

Configure the log verbosity (View the Application logs at System Logs - System Log - Application logs)

Choose the desired level of log verbosity:

• Error
• Warning
• Information
• Debugging
• Tracing