Configuring the Software Asset Management Foundation Plugin

FlexNet Manager Suite (Cloud)

When you export application data from FlexNet Manager Suite for use in ServiceNow, the export utility fnmp_servicenow_export.exe makes use of tables that are part of a plugin for ServiceNow. The naming of this plugin, and your method of enabling it, have changed considerably across various releases of ServiceNow. Choose the appropriate step below depending on your current version of ServiceNow.

Summary of procedures across ServiceNow releases:

  1. Up to and including the Helsinki release of ServiceNow, the following applies:
    • The plugin name is Software Asset Management, and its ID is com.snc.software_asset_management.
    • This plugin has a dependency on a second one named Software Asset Management Core with the ID com.snc.sam.core.
    • Your ServiceNow administrator can make the Software Asset Management plugin Active in the System Plugins page of your ServiceNow instance. This action automatically makes the Software Asset Management Core plugin active as well.
  2. For the Istanbul release of ServiceNow, the following applies:
    • If you had activated the Software Asset Management plugin in an earlier version of ServiceNow, and your ServiceNow instance has now been upgraded to Istanbul, there should be no need to activate the plugin a second time.
    • The plugin feature is called "Software Asset Management Template", but still accessed through the System Plugins page of your ServiceNow instance.
    • The plugin name is Software Asset Management, and its ID is com.snc.software_asset_management.
    • (There is no visible dependency on any other plugin, as had been the case for earlier releases of ServiceNow.)
    • Your ServiceNow administrator can make the Software Asset Management plugin Active in the System Plugins page of your ServiceNow instance.
  3. For the Jakarta release of ServiceNow, the following applies:
    • If you had activated the Software Asset Management plugin in an earlier version of ServiceNow, and your ServiceNow instance has now been upgraded to Jakarta, there should be no need to activate the plugin a second time.
    • Confusingly, there is a new and different plugin named Software Asset Management Premium, and its ID is com.snc.samp. This is used internally by a new SAM application that is subscription based.
      Important: This new subscription-based application and its plugin are not relevant to the integration with FlexNet Manager Suite, and this subscription is not required for the integration. Do not be confused by the similarities. Be aware that, when current ServiceNow documents refer to "Software Asset Management" or "SAM", they are generally referring to the new application and the premium plugin it uses, and this is not relevant to your project for integration with FlexNet Manager Suite.
    • The plugin from previous releases, named Software Asset Management or Software Asset Management Template, with its ID com.snc.software_asset_management, is no longer visible in the System Plugins page of your ServiceNow instance. However, it is still supported for the Jakarta release, and is still required for the integration between ServiceNow and FlexNet Manager Suite.
      Tip: Some documents from ServiceNow refer to this plugin as the "Base SAM plugin" or the "old SAM plugin", and the like. Be prepared to be precise, and refer to its ID com.snc.software_asset_management to be sure the correct plugin is identified.
    • To activate the "base SAM plugin", send a request to ServiceNow Support to activate the Software Asset Management Template plugin with the ID com.snc.software_asset_management on your ServiceNow instance.
  4. For the Kingston release of ServiceNow, the following applies:
    • For the Kingston release, do not activate the earlier plugin named Software Asset Management, with its ID com.snc.software_asset_management. This legacy plugin is only applicable to the Jakarta and earlier releases.
    • Instead, for Kingston, activate the Software Asset Management Foundation plugin, with its ID com.snc.sams. This plugin does not require any additional licensing.
    • Contact ServiceNow Support to request activation of the Software Asset Management Foundation plugin ( com.snc.sams).

FlexNet Manager Suite (Cloud)

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