Removing a Legacy Integration Application

IT Asset Management (Cloud)
The integration application for ServiceNow (from version 3.0 and later of the adapter) is a scoped application. The previous integration applications used global scope. While two integration applications can be present in ServiceNow at the same time (with different scopes), it is recommended that you remove any previously-installed integration application for IT Asset Management after installing the newer version and successfully running the migration script.
Note: Using the following process to remove all the components of the legacy integration application (including its menu, tables, scripts, and user interface components). As expected, this process does not remove any records from ServiceNow core tables.

To remove a legacy integration application:

  1. In ServiceNow, navigate to System Applications > Applications, and click FlexNet Manager Suite Integration.
  2. On the page that appears, click Delete.
    A confirmation dialog appears asking you to type in the word “delete”.
  3. Enter delete in the dialog, and click Ok.
    The application deletion progress dialog appears, and the integration application is deleted.
    Tip: Sometimes deleting the integration application fails to remove the Scheduled Jobs it created. To check, or to delete them manually:
    1. In ServiceNow, navigate to System Scheduler > Scheduled Jobs > Scheduled Jobs.
    2. Filter the list of scheduled jobs to find those with Name starting with Export.
    3. If the following scheduled jobs exist, delete them manually:
      • Export Assets from ServiceNow
      • Export Contracts from ServiceNow.

IT Asset Management (Cloud)