Setting Up Data Flows from ServiceNow to IT Asset Management

IT Asset Management (Cloud)

Details of hardware assets and/or contracts, for which ServiceNow is considered the authoritative source of truth, can be imported into IT Asset Management from ServiceNow. In summary, the process is:

1. Each data collection is triggered by a scheduled job in ServiceNow that invokes a script.
2. The script uses ServiceNow database views to gather the required data and transfers it, in chunks, to the appropriate MID server.
3. The MID server writes the chunks into an XML file.
4. A separate schedule configured on the inventory beacon for IT Asset Management triggers an import through a business adapter, collecting the XML file, transforming it, and uploading it to the central application server.
5. The normal import processes on the application server imports the data (transformed as appropriate) into the operations databases for IT Asset Management.

If you wish to make use of this data flow, you need to complete the following processes:

• Setting Up a MID Server
• Configuring ServiceNow for Export
• Configuring FlexNet Beacon for Import.

No configuration of the central application server is needed, since this part of the integration leverages all standard operating processes.