Setting up the Integration Application

IT Asset Management (Cloud)

Use this process either for a first time installation of the Flexera Integration application in ServiceNow, or to upgrade to the latest version of that integration app.

To install the integration application for ServiceNow from the ServiceNow store:

  1. Log into ServiceNow Store with ServiceNow HI credentials.
  2. In the Search box, enter Flexera Integration and press Enter.
    Application information appears in the search results.
  3. From the search results, click Flexera Integration.
    Information about the application displays.
  4. In the right pane of the application window, view the Compatibility section to ensure that the integration application is compatible with the version of ServiceNow that you require. If the version of ServiceNow that you require is not listed, contact IT Asset Management Technical Support.
  5. In the right pane of the application window, click the Get button.
    A notice appears.
  6. At the bottom of the notice, click Continue.
  7. On the Purchase of Flexera Integration page, choose the Make available on specific instances radio button. and click the Select button.
    A Select Instances dialog appears.
  8. In the Available Instances pane, double-click the instance that you want the app to be available on and click OK.
  9. Select the I accept check box (to accept terms of use and subscription terms and conditions) and click Get.
  10. Log into the ServiceNow instance where you made the integration application available. (You selected this instance in step 8).
  11. In the Filter navigator, enter System Applications and then under System Applications, click Applications.
    The Applications list appears.
  12. Click the Downloads tab.
    The Downloads list appears.
  13. Scroll to the Flexera Integration application, and click the Install button.
The application now appears in the ServiceNow menu, displayed in the left-hand navigation panel as Flexera Integration. While you are logged into ServiceNow, complete the next process to set up the appropriate operating account (if you do not already have one.)

IT Asset Management (Cloud)