IT Asset Management
(Cloud)
Now that you have a MID server installed, two further configuration points for
ServiceNow remain:
- Identifying the MID server as the one to use for the inventory exports to
IT Asset Management
- Scheduling the exports from ServiceNow.
Continue the following while still logged into ServiceNow with administrator
privileges.
To schedule inventory exports from ServiceNow:
-
In ServiceNow, go to .
-
In the list of Integration Properties, scroll down to the
MID server name field (in the ServiceNow →
FNMS section), and enter the full names of the MID servers. If you
have multiple MID servers, enter their names here in a comma-separated list (no
spaces).
-
Optionally, in the Export file path field, enter an
alternative file path location to store the .csv files.
By default, the .csv files are saved in a folder called
export under the installation folder of the MID server
software. You may use this folder, or another. Keep in mind that the inventory
connector on the inventory beacon must have access to this file location,
in order to read the .csv files. Take note of the name used
so that you can correctly configure the connection from the inventory beacon.
-
Scroll down (if necessary), and click Save.
-
Still in ServiceNow, go to .
The
Scheduled Data Exports node includes standard
jobs to export inventory from ServiceNow, including:
- Flexera Scheduled Computer Export
- Flexera Scheduled Software Export
- Flexera Scheduled Software Install
Export.
Each of these jobs needs to be configured for your
environment.
-
Click the first export task to schedule (such as Flexera
Scheduled Computer Export). (Check the alerts bar at the top,
as you may need an additional click there to allow editing the values for your
chosen export task.)
The Scheduled Data Export properties are
displayed. As you consider your timing, remember that this export forms only a
part of the overall process, which also includes the inventory connection from
your inventory beacon, the following upload to the central application server, and the import in time for the nightly license
reconciliation calculations.
-
Change the value in the Run field to
your desired schedule.
These data exports may be large, based on the size of
your ServiceNow repository. A common practice would be to choose
Weekly exports.
Tip: ServiceNow by default limits its exports from the database to
10,000 records. You can modify the maximum number of records exported from
ServiceNow by having your ServiceNow administrator add the property
glide.db.max_view_records
and setting a new limit. For
instructions on adding the property, see
http://wiki.servicenow.com/index.php?title=Adding_a_Property#gsc.tab=0.
-
Use the additional fields that appear to complete configuring your scheduled
job.
For example, for Weekly exports, set the
Day, and Time of day, when the
export should occur. An off-peak time is preferable.
-
Click Update to save your
changes.
Repeat the scheduling for the Flexera Scheduled Software
Export and Flexera Scheduled Software Install
Export tasks.
-
With all exports now scheduled, run a test of each by clicking
Execute Now on the associated Scheduled
Script Execution properties page.
(This same button can be used to run the export if you chose the
Run
On Demand setting for the schedule.) Use the test
to assess the time taken to complete the export and finish a well-formed
.csv file on the MID server, as a check on your
scheduling plans. The test also allows you to troubleshoot any problems.
-
Monitor overall progress in ServiceNow by going to .
The State column on this view shows the progress of
export, and the Stage column displays File
Completion when the .csv files are
done.
-
On the MID server, check for complete .csv files.
Note: If you are not using the SAM plugin with ServiceNow, the exported
flexera_software_install_export_set.csv file will
be empty.
This completes the configuration of ServiceNow for data flows from ServiceNow to
IT Asset Management. The final stage is to configure IT Asset Management
to import the inventory information.
IT Asset Management (Cloud)
Current