Investigating Tanium Connection Errors
You can troubleshoot FlexNet Beacon failures or errors by reviewing the error messages that display in the FlexNet Beacon web interface, or by looking in the log files for any failures, errors or warning messages. If you are unable to resolve problems, collect your logs together in a zip archive. Ask your registered support contact (a designated person within your enterprise who has access rights and login details) to open a new support case at https://community.flexera.com/t5/forums/postpage/board-id/@support, including a clear description of the issue. The following table provides help with potential issues that you may encounter when attempting to connect to Tanium.
Error, Failure or Message | Description |
---|---|
Value is required |
One or more mandatory fields are missing a value in the PowerShell Source Connection dialog when configuring the adapter on FlexNet Beacon. You can resolve this error by ensuring all mandatory field are completed and retesting and save the connection. For details, see Configure FlexNet Beacon to Connect with Tanium. |
Value is required |
One or more mandatory fields are missing a value in the PowerShell Source Connection dialog when configuring the adapter on FlexNet Beacon. You can resolve this error by ensuring all mandatory field are completed and retesting and save the connection. For details, see Configure FlexNet Beacon to Connect with Tanium. |
View missing: Flexera SQL Edition |
If the Flexera SQL Edition view is missing, this message displays when you test the connection between in the FlexNet Beacon and the Tanium server. You can resolve this error by creating the Flexera SQL Edition view. See Creating a Flexera SQL Edition view within Tanium Asset. |
The remote name could not be resolved: '<[fully qualified domain name of Tanium server] of the Tanium server>' |
This message is most likely to occur because there is no Internet connection available to the location where the inventory beacon is installed. It may also occur for the following reasons:
|
Unable to connect to the remote server | This message may appear when http:// or
https:// is included as part of the IP address to the Tanium
Server. You can resolve this error by removing the http:// or https:// protocol from the Tanium Server field. For details, see Configure FlexNet Beacon to Connect with Tanium. |
IT Asset Management (Cloud)
Current