Investigating Tanium Connection Errors

IT Asset Management (Cloud)

You can troubleshoot FlexNet Beacon failures or errors by reviewing the error messages that display in the FlexNet Beacon web interface, or by looking in the log files for any failures, errors or warning messages. If you are unable to resolve problems, collect your logs together in a zip archive. Ask your registered support contact (a designated person within your enterprise who has access rights and login details) to open a new support case at https://community.flexera.com/t5/forums/postpage/board-id/@support, including a clear description of the issue. The following table provides help with potential issues that you may encounter when attempting to connect to Tanium.

Error, Failure or Message Description
Value is required

One or more mandatory fields are missing a value in the PowerShell Source Connection dialog when configuring the connector on FlexNet Beacon.

You can resolve this error by ensuring all mandatory field are completed and retesting and save the connection. For details, see Configure FlexNet Beacon to connect with Tanium.

View missing: Flexera SQL Edition

If the Flexera SQL Edition view is missing, this message displays when you test the connection between in the FlexNet Beacon and the Tanium server.

You can resolve this error by creating the Flexera SQL Edition view. See Creating a Flexera SQL Edition view within Tanium Asset.

The remote name could not be resolved: '<[fully qualified domain name of Tanium server] of the Tanium server>'

This message is most likely to occur because there is no Internet connection available to the location where the inventory beacon is installed.

It may also occur for the following reasons:
  • The remote name could not be resolved
  • The Tanium server is blocked by a firewall or server is currently down
  • The fully qualified domain name of the Tanium server and the IP address have not been added in the host file.
Test connection failed This message displays in the PowerShell Source Connection dialog if the Flexera Destination is deleted from the Tanium server.

You can resolve this error by adding the Flexera destination. See https://docs.tanium.com/asset/asset/exportasset.html?Highlight=flexera for instructions.

Unable to connect to the remote server This message may appear when http:// or https:// is included as part of the IP address to the Tanium Server.

You can resolve this error by removing the http:// or https:// protocol from the Tanium Server field. For details, see Configure FlexNet Beacon to connect with Tanium.

IT Asset Management (Cloud)

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