Limitations

IT Asset Management (Cloud)
The following limitations apply to the XenApp server adapter:
  • Information about who has access to applications on the one hand, and about who actually uses applications on the other, is collected separately. Usage data relies on a Citrix EdgeSight server (for XenApp 6.x) or the Citrix Virtual Desktops (XenDesktop) database included with XenApp version 7.5 (or later) and Citrix Virtual Apps version 7.1808 (or later). Since XenApp 7.5 does not support it, no usage information is available for this version; and if you are using any other version without the appropriate database connection, again no usage information is available.
  • When the XenApp server agent connects to a VDI image to read the applications it contains, and the image is not currently running, the agent attempts to start up a server running the image for interrogation (and will shut it down again afterward). This relies on the remote support of power actions (on and off, and so on) for the source image. Where these are not available, or the Citrix Virtual Desktops (formerly XenDesktop) do not have sufficient resources to spin up another image, the start-up attempt fails. In these cases, the agent imports the name of the executable, but it is missing the version, company, and description details. These cases appear in the list of file evidence with the executable name, but with the name, version, company, and description columns blank.
  • Citrix Virtual Apps (formerly Citrix XenApp) supports "application delivery from a remote PC" and "application delivery from the cloud". Neither of these is supported by the XenApp server adapter, and no inventory is returned for such cases.
  • To improve performance compared with earlier versions of the XenApp server adapter, the XenApp server agent no longer collects user names and computer names through the XenApp server. Instead, it collects only the Active Directory security IDs (SIDs) from Citrix Virtual Apps (formerly XenApp), and relies on the separate import from Active Directory to flesh out the SIDs with more complete identities. This has two immediate implications:
    • If you are upgrading from an earlier version of the XenApp server adapter, the data from the access control lists (ACLs) on the XenApp server is removed on upgrade. An import from Active Directory is then required to populate the SIDs and other identity details. After the first inventory import in the upgraded system, the access data is repopulated.
    • If Active Directory information is not imported by an inventory beacon for the domain(s) in which the XenApp servers (the ones hosting the XenApp server agent) are located, users and computers newly registered in Active Directory (since the last import of Active Directory data) will not be recognized or displayed in IT Asset Management.
  • For XenApp version 7.6 (and later) and Citrix Virtual Apps version 7.1808 (and later), application usage information is available only for App-V packages and applications, and streaming profile applications. Usage information is not available for file-based applications, including VDI applications delivered through Citrix Virtual Apps.

IT Asset Management (Cloud)

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