Web Service Errors

When the execution of web services triggers an error in IT Asset Management, the SAP Admin module displays a standard SAP message.

Some of the standard SAP error messages are truncated and provide limited detail. The following table lists some of these standard SAP messages, along with possible causes and resolution suggestions. (Messages in the table are written in the way that they are displayed in the SAP Admin module.)

SAP Message	Possible Causes	Possible Solution(s)
SOAP:1.023 SRT: Processing error in Internet Commu Message no. /LICMAN/ MS_GLOBAL000	The IT Asset Management server is not available (for example, because it is not installed, not running, or experiencing network problems).	Ensure that the IT Asset Management server is available.
GET_BUSINESS_SYSTEM_ERROR An error occurred when d Message no. /LICMAN/ MS_GLOBAL000	There is no logical port configured in SOAMANAGER, or the logical port is not set as the default port.	Ensure that the logical port is properly configured in SOAMANAGER, and that the logical port is set as the default port.
SoapFaultCode:1 Message no. /LICMAN/ MS_GLOBAL000	The logical port is not correctly configured in SOAMANAGER. This could be caused by one of the following: The option Suppress ID Transfer was not selected on the Messaging tab. A SOAP action is missing on the Operation specific tab. A SOAP action is not spelled correctly.	Ensure that the logical port has been configured correctly.

For information on any other SoapFaultCode message that is displayed in the SAP Admin module, contact Flexera technical support.