Logging Error Details in the SAP Admin Module

When you experience an issue in the SAP Admin module, you can save the issue details in a log file. The log file contains all activities from the past three months that were performed in the SAP Admin module and in the dependent SAP systems. The log file does not contain any sensitive data.

When you open a support case with Flexera technical support, attach the log file to the support case. The information in the log file helps the support team to understand the issue you experienced.

To create a log file for the Flexera technical support:

1. In the SAP Admin module, click Administration, and select Customizing.
2. In the Extras menu, click Export Log.
3. Save the file in .txt format.