Appliance Proxy Troubleshooting Steps
If the appliance is unable to communicate with the RISC Networks SCE following the application of a proxy configuration, a support ticket can be opened through the web portal.
When opening a support ticket regarding the proxy feature, please provide the following information:
| • | Proxy software in use, for example Squid 3.5.22 |
| • | Is an authenticating proxy in use, and if so, what type of authentication |
| • | Any error messages shown in the appliance interface following an unsuccessful communication test |
| • | Any relevant information from the proxy software log |