Configuration Items in ServiceNow

The intent of this section is to provide documentation on the usage of the ServiceNow integration and on the data added to ServiceNow through the integration.

The following list details the configuration items created in ServiceNow through the RISC Networks plugin (available through the ServiceNow Store) as well as what data is included with those configuration items.

Included With All Devices

The following configuration items are included with all devices.

Configuration Items Included With All Items

Category	Items
RISC Networks Issue Information	Platform checks that were failed by the device: • Issue name  • Problem ID—Unique identifier of this issue • Affected instance—Represents the specific instance that failed the check (such as for a check on disk utilization, 'C:') • Issue description  • Metric—Represents the value that exceeded the threshold of the check (such as for a memory utilization check, this would indicate percent of memory utilized). • Issue detail—May provide additional details (such as for overutilized interface, the metric shows discards, this adds utilization for context).
RISC Networks Stack Membership	RISC Networks stack membership
RISC Networks Tags Applied	RISC Networks tags applied
RISC Networks Location	RISC Networks location
Licensed	Is the device currently licensed in the Business Service Discovery and Migration Planning platform?
Device ID	Uniquely identifies the device

RISC Network Infrastructure

The following configuration items are regarding the RISC network infrastructure.

Configuration Items Regarding the RISC Network Infrastructure

Category	Items
Basic Information	• Device type—Switch, router, etc. • Model • Model description • Family—Model family • Feature set • Firmware version • Software version • Serial number • Description • Vendor • IP/MAC Address—This is the IP that the device was discovered on and what we use for performance polling.
Interface Information	• Name • Description • Index • ID • MAC address • Operational status • Administrative status • Speed • Type
Device Entity Information	Includes information on each component (chassis, line card, etc.): • Name • Description • Firmware version • Hardware version • Model • Serial • Software version • Class
Device Lifecycle Information	May include information on different components: • Model • Description • Class • Serial • Software version • Lifecycle status • Lifecycle dates • Bulletin URL
List of IP addresses	• List of IP addresses

Windows Servers/Workstations

The following configuration items are regarding Windows Servers/Workstations.

Configuration Items Regarding Windows Servers/Workstations

Category	Items
Basic Information	• Device type—Server or workstation. Will include 'Virtual' if it was discovered through VMware as well. • Hostname • IP/MAC Address—This is the IP that the device was discovered on and what we use for performance polling. • Asset—If there is a relationship created between the RISC CI and an existing CI, the asset type of the existing CI will be populated here.
VMware Information	Populated only if this device is a VMware guest and VMware credentials were included in discovery • ESX Host • Power state • Tool status • UUID
Operating System Details	• OS • Service pack • OS version • Guest name and Guest OS—Populated only if this device is a VMware guest and VMware credentials were included in discovery.
Hardware Details	• RAM • Serial • Model • Vendor
CPU Details	• CPU speed • CPU count • CPU model • CPU reservation—Populated only if this device is a VMware guest and VMware credentials were included in discovery and a CPU reservation has been set. No value or a value of -1.0 indicates no reservation.
Hardware Lifecycle	• Model • Status • Lifecycle dates • Bulletin URL
OS Lifecycle	• Status • Lifecycle dates • Bulletin URL
Interface Information	• Description • Name • Manufacturer • Type • Connection ID • Index • MAC • IP addresses and masks • DHCP details • DNS Details • Default TOS value
Disk Information	• Name • Model • ID • Interface type • Media type • Sector/track/cylinder/head counts • Partition count • SCSI details (port, LU, bus, etc) • Status • Size

Linux/Unix Servers

The following configuration items are regarding Linux/Unix servers.

Configuration Items Regarding Linux/Unix Servers

Category	Items
Basic Information	• Host name • Device type—Will include 'Virtual' if it was discovered through VMware as well. • IP/MAC Address—This is the IP that the device was discovered on and what we use for performance polling.
VMware Information	Populated only if this device is a VMware guest and VMware credentials were included in discovery • ESX Host • Power state • Tool status • UUID
Operating System Details	• OS • Distributiuon • OS version • Guest name and Guest OS—Populated only if this device is a VMware guest and VMware credentials were included in discovery.
Hardware Details	• RAM • Serial • Model • Vendor
CPU Details	• CPU speed • CPU architecture • CPU count • CPU model • CPU reservation—Populated only if this device is a VMware guest and VMware credentials were included in discovery and a CPU reservation has been set. No value or a value of -1.0 indicates no reservation.
Hardware Lifecycle	• Model • Status • Lifecycle dates • Bulletin URL
OS Lifecycle	• Status • Lifecycle dates • Bulletin URL
Interface Information	• Description • Operational Status • Administrative status • IP addresses and masks • MAC address • Type
Storage Information	• Description (mount point) • Size • Utilization

VMware Guests

The following configuration items are regarding VMware Guests.

Configuration Items Regarding VMware Guests

Category	Items
Basic Information	• Host name • ESX Host • Device type—Will indicate other collection type if present (ie Virtual-Windows Server). • Power state • Tools status • UUID
Operating System Details	• OS—Populated if collected via WMI/SSH • OS version—Populated if collected via WMI/SSH • Guest name and Guest OS
Hardware Details	• RAM • Serial • Model • Vendor
CPU Details	• CPU speed • CPU architecture—Populated if collected via SSH • CPU count • CPU model • CPU reservation—Populated only if this device is a VMware guest and VMware credentials were included in discovery and a CPU reservation has been set. No value or a value of -1.0 indicates no reservation.
Interface Information	• Connected status • MAC address • Additional information if collected via WMI/SSH

VMware Hosts

The following configuration items are regarding VMware Hosts.

Configuration Items Regarding VMware Hosts

Category	Items
Basic Information	• Host name • Status • RAM • Hardware model • Vendor • ESX version • UUID
HBA Information	• Status • PCI address • Model • HBA key • Driver • Device name • Bus
SCSI LUN Information	• Level • Key • Model • Vendor • Type • Queue depth • Operational state • LUN type • Display name • Canonical name
Interface Information	• PCI address • MAC address • Driver • Device • Resource pool scheduler allowed • Wake on LAN supported • VMDirectPath supported • Auto negotiate supported • Speed

Basic Devices

The following configuration items are regarding basic devices.

Configuration Items Regarding Basic Devices

Category	Items
Basic Information	• Host name • IP address • Device type

Inaccessible Network Devices

The following configuration items are regarding inaccessible network devices.

Configuration Items Regarding Inaccessible Network Devices

Category	Items
Basic Information	• Host name • Device type • Description—From CDP/LLDP neighbor • IP address

Inaccessible Windows Devices

The following configuration items are regarding inaccessible Windows devices.

Configuration Items Regarding Inaccessible Windows Devices

Category	Items
Basic Information	IP address

IP Phones

The following configuration items are regarding IP phones.

Configuration Items Regarding IP Phones

Category	Items
Basic Information	• Host name • IP address