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Returning a License to Your Account on the Activation Server

InstallShield 2013 Express Edition

If you have activated InstallShield on a machine but you no longer want it to be activated on that particular machine, you can return your license to your account on the activation server. Note that if you do this without uninstalling InstallShield, InstallShield reverts back to trial mode if any days remain in your trial period. If the trial period has ended, InstallShield will stop working.

One example of when you may want to return a license is if you want to permanently transfer your license to another machine in your organization. You can first return the license on the initial machine, and then use your serial number to activate InstallShield on a different machine.

To return a license to your account on the activation server:

InstallShield transmits the license return request to the activation server. When the server receives your request, it returns your license.

If the license cannot be returned—for example, if your machine is not connected to the Internet when you attempt to return the license—the activation wizard is displayed, enabling you to return your license offline (through email). The procedure is essentially the same as offline activation: you email a request code, the corresponding response text is emailed to you, and then you enter the response text in the activation wizard. For more information, see Activating Through Email.

Important: Note that there is a limit to the number of times that you can return your license and then activate on another machine. For more information, see Knowledge Base article Q200878 (http://support.installshield.com/kb/view.asp?articleid=Q200878).

See Also

Uninstalling and Reinstalling InstallShield