NOTE: For instructions on accessing the Flexera Product and License Center, see Accessing the Flexera Product and License Center.
The AdminStudio product downloads are available in the Flexera Product and License Center. For information and instructions, see:
Following are frequently asked questions and answers about downloads and licensing for AdminStudio.
|Product and License Center||
|Can I evaluate or use AdminStudio without activating it or configuring the licensing?||You can install the product and use it for a limited number of days without configuring the licensing—activating your product, adding a self-hosted license file, or connecting it to a license server. If you do not configure the licensing within the trial period, the product will stop working when the trial period has ended. You can configure the licensing at any time before or after the trial period has ended.|
|What is the difference between the node-locked, self-hosted, and concurrent licensing models for AdminStudio?||
The following licensing models are available for AdminStudio:
To learn more about these different licensing models and determine which option best fits your requirements, contact your Flexera sales representative or your preferred reseller.
IMPORTANT NOTE: AdminStudio concurrent licenses are available for Service Providers only.
|How can I obtain an activation code for my product?||An activation code is typically provided in the Order Details section of the confirmation message that is emailed to the individual in your organization who purchased AdminStudio. The activation code is an identifier for your product, and it is in the form XXXX-XXXX-XXXX-XXXX (four sets of four characters).|
|What is the Product and License Center?||
The Flexera Product and License Center is where you perform AdminStudio-related tasks such as the following:
|How do I create a new user account for myself in the Product and License Center?||If a user account has not been set up for you in the Product and License Center yet, you can create one for yourself, as long as you have your Account ID and Product ID. For more information, see Accessing the Flexera Product and License Center.|
|I'm having trouble downloading installations from the Product and License Center. What can I do?||
The Product and License Center offers several methods for downloading products. Examples include:
If you are having trouble using one method to download the product, you may want to try a different method. For example, if the browser FTP method does not work because your organization's firewall blocks FTP, you may want to try the HTTPS method.
To change the available download options for all download links and buttons that are displayed for your user account in the Product and License Center:
To change the available download options for a specific download in the Product and License Center:
|How do I add users, modify users, or remove access for users in the Product and License Center?||See the Account Administrator Tasks section of the Accessing the Flexera Product and License Center instruction page.|
|How do I figure out who in my organization generated our self-hosted license files?||
To look up who generated license files and see details about those license files:
|What Flexera technology does the Product and License Center use?||
The Product and License Center uses FlexNet Operations, an electronic software delivery service that gives software producers and high-tech manufacturers the power to cost-effectively distribute their products to customers worldwide.
|What's the best way to download my self-hosted license file for AdminStudio?||When you click the Save All button on the View Licenses page in the Product and License Center, your browser typically displays a dialog box that lets you save the license file. The options on the dialog box, as well as the behavior of this dialog box, may vary, depending on the browser and browser version that you are using. For example, Internet Explorer lets you specify the location where you want to save the file. Firefox may save the file automatically to the default download location, or enable you to open the file in an application that you select. For help on downloading files and saving them on your computer, consult the documentation of the browser that you are using.|
|How do I determine the host ID of my machine?||
The host ID that the Flexera Product and License Center requires you to enter when you are acquiring a self-hosted license file for AdminStudio is the machine's MAC address, which is also called the physical address or Ethernet address.
If you are configuring licensing for AdminStudio and you select the license file option, one of the dialogs displays the host ID of the machine on which you are running the wizard.
You can also download the following tool and launch it on any Windows-based system to determine its host ID:
Launching that tool displays a window that shows the host ID and lets you copy it to the Clipboard:
To manually determine the host ID of a specific machine:
Configuration information is displayed in the Command Prompt window.
This physical address value is the host ID of your machine. Use this value (without the dashes) when you are obtaining a license file from the Product and License Center.
|What do I do if I obtain a new machine? Can I move AdminStudio and my self-hosted license file to that machine?||
If you obtain a replacement machine, you can move your license from your old machine to your new machine. In order to move your license to your new machine, you must first return your license to your account in the Product and License Center. Returning the license makes it available again so that you can obtain a new license file for a different machine.
NOTE: There is a limit to the number of times that you can return a license: you can return a license only one time per entitlement per year. An entitlement is the purchase of AdminStudio.
To return a license in the Product and License Center:
The Product and License Center processes your return request and refreshes the License Information page so that the license you returned is no longer displayed. Now you can generate a new license for the new machine. You can also install AdminStudio and the new license file on your new machine.
|I generated the license file for AdminStudio but I entered the wrong host ID. How do I regenerate the correct license file?||
You can follow the same return-the-license procedure that is described in the previous question.
NOTE: There is a limit to the number of times that you can return a license: you can return a license only one time per entitlement per year.
IMPORTANT NOTE: AdminStudio concurrent licenses are available for Service Providers only.
|What are the system requirements for the FlexNet Licensing Server?||
The FlexNet Licensing Server software manages license check-out and check-in requests from users who have concurrent licenses. If you have purchased concurrent licenses of a Flexera product, you need to install the FlexNet Licensing Server software on a machine in your environment.
When you are determining which machine to use as the FlexNet Licensing Server, note the following:
|How do I start the FlexNet Licensing Server service?||
You can start the Windows service for the FlexNet Licensing Server by using Services in the Administrative Tools area of the Control Panel. The default name of the service is:
FlexNet Licensing Server Manager
(The name of the service is configurable when you are installing the FlexNet Licensing Server.)
|How do I get reports that show usage information for my organization?||
The FlexNet Licensing Server can save a report log file that contains feature usage information. To create a report log file and view reports, you need to purchase Flexera's software license administration solution, FlexNet Manager. FlexNet Manager provides exceptional visibility into license usage data and helps you create insightful reports on critical information like license availability and usage.
For more information on FlexNet Manager, see the Flexera Web site:
|I've purchased concurrent licensing for more than one Flexera product. Can I use the same machine to manage concurrent licenses for all of these products?||Yes. You can use the same machine for managing licensing for multiple products.|
|I have a FlexNet Licensing Server machine to manage concurrent licenses of an old version of a Flexera product. That machine uses lmgrd, the command-line tool. Do I need to switch to lmadmin for my new Flexera concurrent licenses?||
Yes, you must switch to lmadmin.
To switch from lmgrd to lmadmin, you must first uninstall the earlier version of the FlexNet Licensing Server. Then install the latest version, which has lmadmin. You can obtain the latest version of the FlexNet Licensing Server software from the Product and License Center. For instructions on how to do this, see "Setting up the Concurrent License Server" on page 11 of the Flexera Product Download and License Guide for AdminStudio (PDF).
Note that lmgrd and lmadmin should not be installed on the same machine.
|What do I do if I obtain a new licensing server machine? Can I move the FlexNet Licensing Server software and my license file to that machine?||Yes, you can. For instructions, see "Moving Licenses to a Different License Server" on page 20 of the Flexera Product Download and License Guide for AdminStudio (PDF).|
Following are frequently asked questions and answers about the activation process for AdminStudio.
|What is product activation?||
Product activation is a quick and anonymous process that confirms the authenticity of your software. This is done to protect you from the adverse effects of pirated software. The process also verifies that AdminStudio has not been activated on more machines than allowed by the AdminStudio End-User License Agreement (EULA).
After you first launch AdminStudio, the activation wizard opens. After a few seconds, the activation wizard disappears if you have not clicked on it, and AdminStudio is launched as a trial product. If you want to activate AdminStudio right away, you can select the Activate or Purchase AdminStudio option, and then click the Next button. The wizard guides you through the activation process, and in seconds, AdminStudio is activated.
|What happens during activation?||You go through a series of easy steps to activate AdminStudio, usually through the Internet (or offline, through a Web site that you can access on a different machine). You enter a product activation code, which is used to authenticate the AdminStudio license, thus unlocking the product. The entire process takes only a few seconds.|
|What site is accessed for activation?||
To activate AdminStudio and check for updates, your environment needs to have access to the following site:
|What is product reactivation?||
Product reactivation is the process by which an activated product is checked to verify that it is still installed according to the AdminStudio EULA, and that it has not been activated on more machines than allowed.
Reactivation is required on each machine on which AdminStudio has been successfully installed and activated. Reactivation must occur a certain number of months after the last activation or reactivation occurred; otherwise, AdminStudio stops working.
Reactivation offers more flexibility than licensing models that do not require it. With the reactivation model that is used for AdminStudio, a license is not permanently tied to a specific machine; this allows users to periodically update and replace hardware and the machines on which AdminStudio is installed.
|What happens during reactivation?||
Reactivation typically occurs automatically, without any interaction on your part. Several weeks before reactivation is required, the activation wizard sends a reactivation request for your activation code to the activation server silently (that is, without displaying any user interface). The server receives the reactivation request, and it validates the request. If the reactivation request is successful, the server automatically notifies the activation wizard about the status, enabling the wizard to reactivate AdminStudio for you.
If reactivation cannot be automatically performed when needed (for example, if you do not have an Internet connection), the activation wizard is displayed when you launch AdminStudio. At that point, the activation wizard lets you reactivate AdminStudio using the same wizard that is used for activation. The wizard first attempts an online reactivation. If online reactivation is unsuccessful, the wizard enables you to use the offline method.
|How do activation and reactivation work?||
For an explanation, see Overview of the Life Cycle of a Node-Locked License in the AdminStudio 2021 R2 Activation User Guide.
|What information is required for activation and reactivation?||
Activation and reactivation require your AdminStudio activation code. No personal information is needed.
|Does activation affect my software or my computer?||
No. Activation has no effect on the performance of your computer or software.
|How do I activate AdminStudio?||
After purchasing AdminStudio (and subsequently receiving your activation code), you simply enter the activation code in the designated field that is displayed in the activation wizard when you launch AdminStudio, and then click the Activate button.
Typically, activation is completed in just a few seconds through the Internet (online activation). In some cases, offline activation is required. If so, this is accomplished through a Web site that you can access from a different machine. To learn more, see Activating Through a Web Page in the AdminStudio 2021 R2 Activation User Guide.
|How long does it take to activate AdminStudio?||
Internet activation (online activation) typically takes seconds to complete. It is dependent on the type of Internet technology that you are using. The amount of data being transmitted is very small, so high-speed connections are not required.
|How soon must I activate AdminStudio?||
You have a limited number of days to activate AdminStudio after the first launch. The activation wizard shows the number of days that are left in your trial period. The activation wizard is displayed every time that you launch AdminStudio during the trial period (before you have activated AdminStudio). In addition, the About AdminStudio dialog box in AdminStudio shows the number of days remaining. To access the About AdminStudio dialog box: On the Help menu in AdminStudio, click About AdminStudio.
|Can I install AdminStudio without activating it?||
Yes. After installation, you can use AdminStudio for a limited number of days without activating it. After that trial period has ended, you need to activate AdminStudio in order to use it.
|What happens if I do not activate AdminStudio?||
AdminStudio will stop working at the end of the trial period if you do not activate it.
|How can I obtain an activation code for activation?||
If you have already purchased AdminStudio, then an activation code will be sent to you in an email. This activation code will also be available in the Flexera Product and License Center. If you cannot find your activation code, contact your AdminStudio sales representative.
|What is the difference between product activation and product registration?||
Product activation is a mandatory, anonymous process that verifies the activation code for your copy of AdminStudio. Product registration is a process that entitles you to product updates and special offers.
|Can I uninstall my copy of AdminStudio on one machine and reinstall it on my other machine?||
Yes. The recommended method is to first return your license on the current machine and install the product on a new machine. Once you have installed it on the new machine, you must activate AdminStudio on the new machine.
For more information, see Returning a License to Your Account on the Activation Server in the AdminStudio 2021 R2 Activation User Guide.
|What if I upgrade or get a new machine, and I forget to return my license on my old machine?||
If you are planning to upgrade or get a new machine, it is important that you first return your license. If you do not do this, your account on the activation server still reflects that your license is activated on your old machine. As a result, when you install the product on your new machine, you will not be able to activate it, and you will need to contact AdminStudio Support. If this situation has occurred frequently, you may be denied another activation.
|Can I share my copy of AdminStudio with others?||
No, AdminStudio should not be shared with other users. Do not share the activation code that you used for activation, since it is required to reactivate your product.
|Will I be able to reinstall and reactivate AdminStudio if my hard drive crashes?||
Yes. However, in most cases, the AdminStudio license will still be activated. If you attempt to reactivate but it fails, contact AdminStudio support by logging into the Flexera Community and making a selection on the Support menu.
|Do I always need to be online to use AdminStudio?||
Once you have activated AdminStudio, you do not need to be online to use it. When AdminStudio needs to be reactivated, the activation wizard attempts to reactivate silently (that is, without displaying any user interface). If your machine does not have an Internet connection when reactivation is attempted, the activation wizard is displayed, allowing you to perform an offline (email) reactivation.
NOTE: There are certain functionalities of AdminStudio, such as the Package Feed Module and publishing packages to end point management systems, which require the AdminStudio machine to be online.
|What does Flexera do with the AdminStudio activation information?||
|What is product renewal?||
Product renewal is the process by which the subscribed product is renewed for the new subscription duration in the backend. AdminStudio updates the new subscription duration on the expiry of the current subscription.