to create a ticket.Create tickets in Ticket Manager
| 1. | Open the Ticket Manager page. |
| 2. | Click to create a ticket. |
| 3. | From the Status drop-down list, select the appropriate status. The default ticket statuses are Open, Handled, Closed, or Irrelevant. See Default Ticket Statuses in Ticket Manager for more information. |
| 4. | From the Priority drop-down list, select the appropriate priority. The default ticket priorities are Low, Medium, High or Urgent. |
| 5. | From the Queue drop-down list, select a queue to assign the ticket to. |
| 6. | From the Assigned to drop-down list, list, select an individual to assign the ticket to. |
| 7. | In the Add comment field, add an appropriate comment to the ticket (mandatory). |
| 8. | Click Save. |
Software Vulnerability Research Help LibraryMay 2019 |
Copyright Information | Flexera |