Ticket Queue List
For information on the Ticket Queue List APIs, see the following URL:
https://api.app.secunia.com/api/ticket-queues/
Ticket queues are used to visually group together tickets, for example "EMEA Support", "Asia QA" and so on.
In the case of multiple teams with multiple Watch Lists that monitor different products, you can grant rights on ticket queues to avoid cluttering the main ticket page for a normal user.
API Supported Endpoint Actions and Available Methods for Ticket Queue List APIs include:
| • | Available Methods for Ticket Queue List |
| • | Available Filters on Ticket Queue List |
| • | Ticket Queue List Fields for Create/Edit |
Available Methods for Ticket Queue List
The following are available methods for Ticket Queue List.
|
Method |
Description |
|
get list |
GET <URL> |
|
get instance details |
GET <URL><id>/ |
|
create instance |
POST <URL> |
|
edit instance |
PUT <URL><id>/ |
|
delete instance |
DELETE <URL><id>/ |
Available Filters on Ticket Queue List
The following are available filters for Ticket Queue List.
|
Filter |
Description |
|
name (string) |
invariant case search by term in name |
Ticket Queue List Fields for Create/Edit
The following are available filters for Ticket Queue List fields for Create/Edit.
|
Field |
Description |
|
name (string) |
The group name visible in the interface |
|
visible_for_account (bool) |
True if all users should see tickets from this queue |
|
user_groups (list of int) |
A list of user groups ids in which a specific user must be part of in order to see the tickets from the queue. Administrators see all tickets. |