Ticket Status List
For information on the Ticket Status List APIs, see the following URL:
https://api.app.secunia.com/api/ticket-statuses/
Ticket statuses are used to indicate in what state the ticket currently is, e.g. "in progress", "handled".
You have control over the number of statuses you have in your workflow and an open status determines the initial state of the ticket. The default ticket statuses are used in reports and compliance policies.
API Supported Endpoint Actions and Available Methods for Ticket Queue List APIs include:
| • | Available Methods for Ticket Status List |
| • | Available Filters on Ticket Status List |
| • | Ticket Status List Fields for Create/Edit |
Available Methods for Ticket Status List
The following are available methods for Ticket Status List.
|
Method |
Description |
|
get list |
GET <URL> |
|
get instance details |
GET <URL><id>/ |
|
create instance |
POST <URL> |
|
edit instance |
PUT <URL><id>/ |
|
delete instance |
DELETE <URL><id>/ |
Available Filters on Ticket Status List
The following are available filters for Ticket Status List.
|
Filter |
Description |
|
name (string) |
Invariant case search by term in name |
Ticket Status List Fields for Create/Edit
The following are ticket status list fields for Create/Edit.
|
Field |
Description |
||||||||||||
|
name (string) |
The group name visible in the interface |
||||||||||||
|
default ticket status (int) |
The default ticket status in our system for reports and compliance policies:
|