Create a Workflow Rule to Create a Patching Ticket

You can create a Workflow Rule to create a ticket for when a new patch is available.

Create a Workflow Rule to create a patching ticket:

1.

Select either rule: Patch available no profile notification or Patch Available with custom profile and click Edit.

2.

Click Add action.

3.

When the Choose Action pop-up window appears, click Create ticket.

4.

Enter the Ticket Status and Ticket Queue information and click Save. Add any additional actions required and save the rule.

5.

To view and export patching ticket information, see Patching Tickets in the Patching module or in the Ticket Manager.