Default Ticket Statuses in Ticket Manager
The default ticket statuses are used to run and display reports. While you are free to configure the ticket statuses, priorities and queues as you see fit, Flexera needs to know your equivalent “open” statuses to be able to correctly report the statistics.
The following are the default ticket statuses:
|
Status |
Description |
|
Open Tickets |
An Open Ticket is one for which no action has yet been triggered. |
|
Waiting Tickets |
A ticket is marked as Waiting when it has been decided that an action needs to be taken at a later stage. |
|
Handled Tickets |
A ticket is considered Handled when the appropriate action has been taken. |
|
Irrelevant Tickets |
A ticket is considered Irrelevant when it has been closed and is no longer considered of importance to you. |