Configure ServiceNow Instance for Service Provider

Use this page to configure ServiceNow instance for the Service Providers.

To Configure ServiceNow instance:

1.

In the Settings menu, select the API tab, then choose Service Providers from the drop-down menu. A list of available service providers will appear on the screen.

2.

Click and select Add recipe for ServiceNow from the drop down list. A new ServiceNow entry is added to the Service Provider list.

3.

Click on the ServiceNow and select Edit option. The Edit Provider dialog box will appear.

4.

The Edit Provider dialog box includes the following properties:

Property	Description
Type	Choose the required Type from the drop down list. By default ServiceNow will be selected. • Custom • ServiceNow • BMC Remedy
Name	Enter the required name for the selected type. By default, ServiceNow will be selected name.
Url	Enter a valid ServiceNow instance URL.
Protocol Type	Choose the required Protocol type from the drop down list. • REST • SOAP
Authentication type	Choose one of the following Authentication type: • None—If no authentication, then leave this property as none. • Basic authentication— Enter the appropriate Username and Password.

5.

After modifying the above details as needed, click the Save button.

6.

Upon saving, the modified details will be updated.