Tickets
The Tickets page displays widgets that contain information regarding:
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Ticket performance—Displays a month-by-month bar chart of the performance of ticket handling based on ticket priority. |
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Ticket priority—Displays a color coded pie chart of the priority (High, Low, Medium, and Urgent of all tickets. |
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Ticket status—Displays a color coded pie chart of the status (Open, Waiting, Handled and Irrelevant) of all tickets. |
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Tickets queue—Displays a color coded pie chart of the number of tickets assigned to each queue you created. |
The Tickets widgets are dynamic and you can segment information by clicking the individual chart legends or segments in any widget - with the exception of Ticket performance - to alter the data displayed in all widgets and the Ticket details grid accordingly.
Note:Click the 
icon to see more information about the widget.
To view analytics for tickets:
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Open the Analytics > Tickets page. |
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Click  to filter the results by From and To dates, Ticket Queues, Status, Watch Lists, and SAID. |
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Click the Apply or Reset buttons to apply or reset the filters. |
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Click the Save or Delete buttons to save or delete filters. You can save only one row on both the desktop and mobile UI. |
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Click Save Layout to save the page layout. Adjusting the size of the widgets activates this function. |