Workflow Phase and Step SLA Status Report
Workflow Manager / AdminStudio Enterprise Server | Reports
Edition:Reports is included with AdminStudio Enterprise Edition and with Workflow Manager.
A Workflow Phase and Step SLA Status Report lists all the phases and steps for a selected workflow request with their SLA Status. SLA (Service Level Agreement) time tracking is used to determine the status of a workflow phase and step in relationship to its SLA Due Date and Risk Date as either: On Time, At Risk, Late. This report will also give details about the total time spent (Time elapsed), hold time, and the number of rollbacks performed on each phase and step for a selected workflow request from Select a workflow request drop down.
To open the Workflow Phase and Step SLA Status Report, click Phase/Step SLA Status Report on the Reports menu.
The Workflow Phase and Step SLA Status Report lists the following details:
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Property |
Description |
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Phase name |
Name of the workflow phase that is being tracked for SLA status. |
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Step name |
Name of the workflow step that is being tracked for SLA status. |
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Start time |
Time this workflow was initiated. |
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Last Activity At |
Latest date and time of the particular workflow step gets completed. |
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Rollbacks |
Number of times this workflow was rolled back to the particular workflow step. |
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Time elapsed (hrs) |
The total time spent on the particular workflow phase or step. Displays in hours format. |
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Hold time (hrs) |
The total time for which SLA Clock was stopped on particular workflow phase or step. |
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Risk Date |
Scheduled risk date for the phases and steps. |
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Due Date |
Scheduled due date for the phases and steps. |
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New Risk Date |
Adjusted risk date based on the total stop time on the SLA Clock. |
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New Due Date |
Adjusted due date based on the total stop time on the SLA Clock. |
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SLA status |
Displays the workflow SLA Status by color codes:
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