Workflow SLA Status Report
Workflow Manager / AdminStudio Enterprise Server | Reports
Edition:Reports is included with AdminStudio Enterprise Edition and with Workflow Manager.
A Workflow SLA Status Report lists all workflow requests for which SLA tracking is being performed with their SLA Status. SLA (Service Level Agreement) time tracking is used to determine the status of workflow request in relationship to its SLA Due Date and Risk Date as either: On Time, At Risk, Late. This report will also give details about the total time spent on the workflow (Time elapsed), total hold time, and the number of rollbacks performed on the workflow.
To open the Workflow SLA Status Report, click Workflow SLA Report on the Reports menu.
The Workflow SLA Status Report lists the following details:
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Property |
Description |
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Workflow Name |
Name of the workflow request. |
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Current Phase |
Current workflow phase that is being tracked for SLA status. |
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Current Step |
Current workflow step that is being tracked for SLA status. |
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Create Date |
Date this workflow was created. |
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Start time |
Time this workflow was initiated. |
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Last activity at |
Latest date and time of any activity performed on this workflow. For Example:
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Rollbacks |
Number of times this workflow was rolled back. |
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Time elapsed (hrs) |
The total time spent on the workflow. |
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Total hold time (hrs) |
The total time for which SLA Clock was stopped. |
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Risk date |
Scheduled risk date for this workflow. |
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Due date |
Scheduled due date for this workflow. |
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New Risk date |
It will be updated based on the Total hold time (hrs). |
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New Due date |
It will be updated based on the Total hold time (hrs). |
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Workflow Status |
It shows the workflow status as either of the following:
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SLA status |
Displays the workflow SLA Status by color codes:
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