Workflow Manager 2014 | Report Center
Edition: This feature is available in Workflow Manager only.
A Workflow Steps SLA Report lists all workflow steps for which step-level SLA tracking is being performed along with their SLA Status. SLA (Service Level Agreement) time tracking is used to determine the status of a workflow step (or workflow request) in relationship to its SLA due date as either: In Progress, On Time, At Risk, Late, Completed on Time, or Completed Late.
Note: For information on enabling workflow-step level SLA tracking, see “Tracking a Workflow Request or Workflow Step’s SLA Status” in the Workflow Manager Help Library.
To generate a Workflow Steps SLA Report:
| 1. | Do one of the following: |
| • | On the Workflow Manager Home page, click Step Level SLA Report in the My Reports list. |
| • | On the All Reports page, click View next to Step Level SLA Report. |
The Workflow Steps SLA Report page opens. By default, only workflow steps from currently active workflow requests are listed. The SLA Status column identifies each workflow step’s status.
| 2. | To display the SLA status of workflow steps from all workflow requests, even those that have been completed, clear the selection of the Only include Workflow Steps in active Workflow Requests option and click Refresh Report. |
Workflow Manager 2014 Help LibrarySeptember 23, 2014 |
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