Workflow Manager 2019
Workflow Manager uses SLA (Service Level Agreement) settings to determine a workflow request’s SLA compliance status. The compliance status can be one of On Time, At Risk, Late, Completed On Time, or Completed Late.
SLA status is calculated by comparing the time taken to complete a workflow request with the number of days defined in the Workflow Request Due Period and Workflow Request at Risk Period fields. Any holidays that you define are always excluded from elapsed time calculations, and you can also choose to exclude weekends. The Length of a Work Day value is used to calculate the elapsed time in SLA reports.
The default SLA calendar settings that you define are automatically applied to all new projects. However, you can modify all settings at the project level, and, for some settings, at the workflow request level, as well.
This section includes the following SLA administrative tasks:
| • | Modifying Default SLA Calendar Settings |
| • | Modifying Due/At Risk Period for a Specific Workflow Request |
| • | Dynamically Updating a Workflow Request’s Due Period |
Workflow Manager 2019 Help LibraryAugust 2019 |
Copyright Information | Flexera |