Workflow Manager 2019 | Reports
Edition • This feature is available in Workflow Manager only.
You can generate a Project SLA Report to measure and report on the SLA status for a specific project, or for all projects, during a specific date range. This helps you helps you analyze the delivery time for any completed project, and identify bottlenecks and weak points in your process.
Using this report, you can view projects within a specific date range, and then drill down from project level to workflow requests across both phases and steps to see the SLA status at each level.
To generate a Project SLA Report:
| 1. | Click Project SLA Report on the Reports menu on the navigation bar. The Project SLA Report page opens. |
| 2. | From the Template list, select the name of the Workflow Template used by the project or projects that you want to view SLA information for. |
Important • To generate a report that lists SLA data for all projects during a specific date range, do not make a selection from the Template list.
| 3. | For the Data Range From and Date Range To fields, identify the date range for which you want to view project data. |
| 4. | Click View Report to generate the Project SLA Report. |
| 5. | Click the plus signs to expand the listing to view SLA data across phases and steps for a specific project. |
| 6. | To view SLA information on a specific workflow request, click the hyperlinked Request Name to open the SLA Details by Phase and Workflow Step Subreport for that workflow request. |
SLA Details by Phase and Workflow Step Subreport
The SLA Details by Phase and Workflow Step report lists SLA data for a specific workflow request.
To open an SLA Details by Phase and Workflow Step report:
| 1. | Open a Project SLA Report, as described in Generating a Project SLA Report. |
| 2. | Click the plus signs to expand the listing until you can view the SLA data for a specific workflow step. Workflow requests that contain that workflow step are listed. |
| 3. | Under the expanded workflow step, click the hyperlinked Request Name to open the SLA Details by Phase and Workflow Step Subreport for that workflow request. |
| 4. | To view the SLA data for other workflow steps in that workflow request, use the plus signs to expand the listing. |
See Also
Workflow Manager 2019 Help LibraryAugust 2019 |
Copyright Information | Flexera |