Workflow Manager 2019 / AdminStudio Enterprise Server 2019 | Reports
Edition • Reports is included with AdminStudio Enterprise Edition and with Workflow Manager.
You can generate a Project SLA Report to measure and report on the SLA status for a specific project, or for all projects, during a specific date range. This helps you helps you analyze the delivery time for any completed project, and identify bottlenecks and weak points in your process.
Using this report, you can view projects within a specific date range, and then drill down from project level to workflow requests across both phases and steps to see the SLA status at each level.
You open the Project SLA Report page by clicking Project SLA Report on the Reports menu.
Project SLA Report / Initial View
The initial view of the Project SLA Report includes the following options:
|
Option |
Description |
|
Template |
Select the name of the Workflow Template used by the project or projects that you want to view SLA information for. Important • To generate a report that lists SLA data for all projects during a specific date range, do not make a selection from the Template list. |
|
Date Range From |
identify the date range for which you want to view project data. |
|
View Report |
Click to generate the Project SLA Report using the specified criteria. |
In the Project SLA Report data area, click the plus signs to expand the listing to view SLA data across phases and steps for a specific project.
Project SLA Report
To view SLA information on a specific workflow request, click the hyperlinked Request Name to open the SLA Details by Phase and Workflow Step Subreport for that workflow request.
Subreport: SLA Details by Phase and Workflow Step
The SLA Details by Phase and Workflow Step report, which is opened by clicking on a workflow request name in the Project SLA Report, shows delivery time for one completed workflow request across both phases and steps.
SLA Details by Phase and Workflow Step
To view the SLA data for other workflow steps in that workflow request, use the plus signs to expand the listing.
Note • Workflow Manager stores SLA time in the SLAPeriod field of the ams_applicationItem table. This value is calculated every time the step is completed. Same SLAPeriod field in ams_application table is stored to save SLAPeriod for the whole application. This field is automatically calculated when the application is completed.
See Also
Workflow Manager 2019 Help LibraryAugust 2019 |
Copyright Information | Flexera |