Generating a Workflow Step SLA Report

Workflow Manager 2020 | Reports

Edition:This feature is available in Workflow Manager only.

A Workflow Step SLA Report lists all workflow steps for which step-level SLA tracking is being performed along with their SLA Status. SLA (Service Level Agreement) time tracking is used to determine the status of a workflow step (or workflow request) in relationship to its SLA due date as either: In Progress, On Time, At Risk, Late, Completed on Time, or Completed Late.

Note:For information on enabling workflow-step level SLA tracking, see “Tracking a Workflow Request or Workflow Step’s SLA Status” in the Workflow Manager Help Library.

To generate a Workflow Step SLA Report:

1.

Click Workflow Step SLA Report on the Reports menu on the navigation bar. The Workflow Step SLA Report page opens.

2.

To display the SLA status of workflow steps from all workflow requests, even those that have been completed, clear the selection of the Only include Workflow Steps in active Workflow Requests option and click Refresh Report.