Tracking a Workflow Request or Workflow Step’s SLA Status
Workflow Manager 2020
You can track the SLA (Service Level Agreement) status of workflow requests and individual workflow steps, so that you know which ones are proceeding on schedule (as per their service level agreement), and which ones are late or at risk of being late.
| • | Calculating SLA Status |
| • | Stopping and Restarting the SLA Clock |
| • | Generating SLA Status Reports |
Note:See also Managing SLA Settings.