Working With Issues

Workflow Manager 2020

You can create three types of issues for a workflow request:

Knowledge Base—A Knowledge Base issue is used to share information with people in a discussion board forum. You would create a Knowledge Base issue when you want to post an issue on the Issues tab, but do not want to notify anyone via email.
Email—An Email issue is used for issues that you do not consider critical, but which require that people associated with this project be notified.
Critical—A Critical issue is used to stop all work on a workflow request until the issue is resolved.

This section contains information on the following tasks:

Creating a New Issue
Uploading Files to an Issue
Responding to or Closing an Issue