SLA Information
Workflow Manager 2020
The SLA Information tab of the Project Details page is where you specify settings to enforce project and workflow request deadlines.
Project Details Page / SLA Information Tab
The following options are available on SLA Information tab of the Project Details page.
|
Option |
Description |
|
Workflow due period |
The number of days which should be taken to complete workflow requests associated with this project. You may override this setting at the workflow request level. |
|
Workflow at risk period |
The elapsed time (in days) after which workflow requests associated with this project should be considered at risk of not being completed on time. You may override this setting at the workflow request level. |
|
Start date |
The date the project was started. Defaults to the current date. Click the calendar icon next to this field to update the project start date. |
|
End date |
The date when the project (and all of its associated workflow requests) is estimated to be completed. Tip:The information entered in this field is not currently used in any Workflow Manager calculations. |
|
Send email at workflow risk |
Set this field to Yes if you want email notifications to be sent out when a workflow request passes its at risk date. |