Workflow Phase and Step SLA Status Report

A Workflow Phase and Step SLA Status Report lists all the phases and steps for a selected workflow request with their SLA Status. SLA (Service Level Agreement) time tracking is used to determine the status of a workflow phase and step in relationship to its SLA Due Date and Risk Date as either: On Time, At Risk, Late. This report will also give details about the total time spent (Time elapsed), hold time, and the number of rollbacks performed on each phase and step for a selected workflow request from Select a workflow request drop down.

For more details, see Workflow Phase and Step SLA Status Report.