Tracking a Workflow Request’s SLA Status

Workflow Manager 5.6

You can track the SLA (Service Level Agreement) status of workflow requests, so that you know which ones are proceeding on schedule (as per their service level agreement), and which ones are late or at risk of being late.

Calculating a Workflow Request’s SLA Status
Stopping and Restarting the SLA Clock
Generating SLA Status Reports

Note: See also Managing SLA Settings.